What Professional Property Management Looks Like
Property management is more than collecting rent and calling a plumber. In Central London, where property values are measured in the millions, effective management requires a specialist who un‐ derstands the unique demands of period buildings, high-specification modern apartments, conservation areas, and the expectations of discerning tenants.
At Drury Estates, property management means proactive, detail-oriented oversight of your asset. Our named property manager — currently Jen Lacson — is your single point of contact, responsible for every aspect of your tenancy and your property’s condition.
Our Property Management Services
Tenant & Tenancy Management
- Rigorous five-step tenant vetting and referencing
- Tenancy agreement preparation and renewal negotiations
- Check-in and check-out with professional inventory
- Deposit registration and end-of-tenancy negotiations
Maintenance & Repairs
- 24/7 tenant maintenance line — issues are resolved, not ignored
- Network of vetted, insured Central London contractors
- Three competitive quotes for works exceeding £1,000
- Proactive maintenance to prevent costly emergency repairs
Compliance & Certification
- EPC, Gas Safety, EICR — tracked, scheduled, and renewed before expiry
- Smoke and CO alarm compliance
- HMO and selective licensing management
- Right-to-Rent checks and ongoing follow-ups
Financial Management & Reporting
- Monthly rent collection and landlord remittance
- Arrears pursuit and escalation procedures
- HMRC Non-Resident Landlord deductions and NRL8 administration
- Transparent monthly financial statements
- Year-end summaries for your accountant
Void Period & Property Care
- Regular property inspections during void periods
- Utility management and bill payments
- Mail collection and forwarding
- Security checks and ventilation
Specialist Expertise for Central London Properties
Central London properties present unique management challenges. Listed buildings, leasehold ser‐ vice charges, freeholder consents, conservation area restrictions, and complex lease terms all re‐ quire specialist knowledge. Our 30+ years in the market mean we’ve managed properties in virtu‐ ally every configuration — from Grade II-listed townhouses in Mayfair to new-build apartments in King’s Cross.
Considering a Change of Property Manager?
If your current agent isn’t delivering — poor communication, hidden charges, reactive rather than proactive management — switching is simpler than you think. Our Management Takeover service handles the transition seamlessly, with no gap in service for your tenants.
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