About Our Services
Q: What areas of London do you cover?
We specialise in Central London Zones 1 and 2, including Covent Garden, Mayfair, St James’s, Kens‐ ington, Chelsea, Marylebone, Fitzrovia, Soho, and Bloomsbury. Our Covent Garden office at 2 Nottingham Court, WC2, places us at the heart of the market we serve.
Q: What's the difference between Tenant Find, Rent Collection, and Fully Managed?
Tenant Find (12% inc. VAT): We find and vet a tenant, set up the tenancy, and hand over to you. Rent Collection (14% inc. VAT): Everything in Tenant Find, plus we collect rent monthly and manage arrears. Fully Managed (18% inc. VAT): We handle everything — tenant sourcing, rent collection, maintenance, compliance, inspections, and financial reporting.
Q: Can I switch to Drury Estates from another agent?
Absolutely. Our Management Takeover service handles the transition seamlessly, including deposit transfers and tenant communication. The takeover fee is £100 (inc. VAT) per tenancy.
Q: Do you manage properties for overseas landlords?
Yes. Drury Estates was originally founded to serve expatriate and overseas property investors. We handle HMRC Non-Resident Landlord obligations, provide detailed digital reporting, and ensure your property is managed to the same standard whether you’re in London or on the other side of the world.
About Fees & Costs
Q: Are your fees negotiable?
Our fees are competitive for the level of service we provide in Central London. We’re transparent about every cost — there are no hidden charges. We’re always happy to discuss your specific situation. [View our complete fee schedule →]
Q: Are there any upfront costs before a tenancy starts?
Yes — there are standard pre-tenancy costs for legally required certifications (EPC, Gas Safety, EICR) and tenancy setup. These are clearly itemised on our fees page and typically range from £500–£900 depending on your property. [See pre-tenancy fees →]
About Compliance & Legal
Q: What safety certificates do I need as a landlord in London?
At minimum, you need a valid Energy Performance Certificate (EPC), Gas Safety Record (annual), Electrical Installation Condition Report (EICR, every 5 years), and compliant smoke and carbon monoxide alarms. Depending on your property, you may also need HMO licensing and a Legionella Risk Assessment. We manage all of this for our Fully Managed clients.
Q: Is my money protected with Drury Estates?
Yes. We are members of the Propertymark Client Money Protection scheme, which covers up to £50,000 per individual claim and is backed by a £15 million annual fund. We are also members of The Property Ombudsman for independent dispute resolution.
About Tenants
Q: How do you vet tenants?
Every applicant undergoes our five-step vetting process: identity verification, comprehensive credit check, employer reference, previous landlord reference, and Right-to-Rent verification. We only recommend tenants who pass all five stages.
Read about our vetting process
Q: How quickly can you find a tenant?
In Central London Zones 1 and 2, well-priced and well-presented properties typically let within 2–4 weeks. We’ll give you an honest assessment of your property’s market position and expected timeframe during your free rental valuation.